Such a waste

I really like game but after leveling and get 4 heroes fighting for me in the team, i lost everything. My characters become invisible. I can move the character on the game map but its also invisible. I get into fights but again the characters are not there. This happened to me twice and i am kind of tired developing an account and losing everything. I am sorry to see such a good game go to waste. My emails to support wasnt even answered.

Eburdurlu about Heroes vs Monsters, v1.5.2